Refund policy
Refund Policy
This Refund Policy applies to all purchases made through Penetrating Trauma Special OPS via our Shopify store.
1. General Principle: Nature of the Product and Loss of the Right of Withdrawal
We offer digital content, including an interactive eBook and case studies, with immediate access.
Due to the intangible and consumable nature of our products, our general policy is that refunds are not available once the content has been purchased and activated.
By completing the purchase and proceeding with activation or first access to the content, you expressly consent to the immediate provision of the service and acknowledge the loss of any right of withdrawal or cancellation, in accordance with Section 10 of our Terms and Conditions.
2. Timeframe for Requesting Exceptions
Any refund request based on the exceptions listed below must be submitted within 10 calendar days from the date of purchase.
3. Eligible Refund Exceptions
A refund will only be considered in the following objective cases:
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Duplicate charge: You were charged two or more times for the same product in the same order.
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Incorrect content: You received access to a product that is entirely different from the one you purchased. For example, you purchased Product A and received Product B.
4. Technical Issues Management (Not an Immediate Basis for Refund)
If you experience a persistent technical issue that prevents you from accessing or using the content, and the issue is not caused by your device compatibility, browser settings, or internet connection, this does not automatically qualify you for a refund.
In such cases, our commitment is to resolve the issue. You must:
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Contact support at specialops@penetratingtrauma.org and provide evidence of the error.
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Cooperate with any diagnostic steps we may reasonably request, such as testing another browser or clearing your cache.
A refund will only be considered if our technical team determines that the product is fundamentally defective and that we are unable to provide access due to a fault attributable to us.
5. Cases Explicitly Not Eligible for Refund
Refunds will not be issued in the following cases:
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Content that has already been activated, accessed, or used. Our system records first access.
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Subjective dissatisfaction with the content, style, depth, or format after use.
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Price differences after purchase, expired coupons, or promotional offers not applied at the time of checkout.
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Purchases made through unofficial third parties.
6. How to Request a Refund (For Eligible Exceptions)
If your case falls within any of the exceptions described in Section 3, please contact us at specialops@penetratingtrauma.org use the contact form on our website with the subject line Refund Request .
Please include:
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Your order number, purchase date, and the email address used for the purchase.
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A clear explanation of the reason for the request, such as Duplicate Charge or Incorrect Content .
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Supporting evidence, such as screenshots of the duplicate charge or proof of the incorrect product received.
We will review your request within 3 to 5 business days and notify you of the outcome.
7. Refund Method and Processing Time
Approved refunds will be processed using the same payment method and currency used for the original purchase. Once processed, the refund may take an additional 5 to 10 business days to appear in your account, depending on your bank or card issuer.
8. Alternatives to a Refund
Where applicable, such as in cases involving incorrect content, you may choose either a refund or one of the following alternatives:
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Replacement with the correct product.
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Store credit in the form of a coupon for the amount paid, to be used toward a future purchase.
9. Chargebacks
Before initiating a chargeback or dispute with your bank, we strongly encourage you to contact us first so that we may attempt to resolve the matter more efficiently.
If you initiate a chargeback without contacting us first, we reserve the right to temporarily suspend access to your account while the dispute is being resolved.
10. Policy Updates
We may update this Refund Policy from time to time to reflect operational, legal, or regulatory changes. The version currently in effect will always be the one published on this page.
Refund Policy
This policy applies to all purchases made at Penetrating Trauma SPECIAL OPS through our Shopify store.
1. General Principle: Nature of the Product and Waiver of the Right of Withdrawal
We offer digital content (interactive eBook and case studies) with immediate access.
Due to the intangible and consumable nature of our products, our general policy is not to offer refunds once the content has been purchased and activated.
By making the purchase and proceeding with the activation or first access to the content, the user expressly accepts the immediate provision of the service and consents to the loss of their right of withdrawal (or right of cancellation), as stipulated in Clause 10 of our Terms and Conditions.
2. Window for Requesting Exceptions
Any refund request, based on the exceptions listed below, must be made within 10 calendar days of the purchase date.
3. Eligible Exceptions for Reimbursement
A refund will only be considered in the following objective cases:
-
Duplicate charge: If you were charged two or more times for the same product in the same order.
-
Incorrect content: If you received access to a product completely different from the one you purchased (e.g., you bought product A and received product B).
4. Technical Problem Management (Not an immediate refund)
If you experience a persistent technical problem that prevents you from accessing or using the content (and it is not a compatibility issue with your equipment or connection), this does not constitute an immediate cause for a refund.
In this situation, our commitment is to resolve the problem. You will need to:
-
Contact support (specialops@pentratingtrauma.org) with proof of the error.
-
Cooperate with the diagnostic steps we request (e.g., try another browser, clear the cache, etc.).
Only if our technical team determines that the product is fundamentally defective and we cannot provide access due to a failure attributable to us, will a refund be considered.
5. Cases explicitly ineligible for reimbursement
No refunds will be issued in the following cases:
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Content that has already been activated, accessed or consumed (our system records the first access).
-
Subjective dissatisfaction with the content, style, depth, or format after use.
-
Price differences after purchase, expired coupons, or promotional offers not applied at the time of payment.
-
Purchases made through unofficial third parties.
6. How to Request a Refund (For Exceptions)
If your case meets any of the exceptions in Clause 3, write to us at specialops@pentratingtrauma.org or use the website form with the subject "Refund Request".
You must include:
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Order number, date and email address of purchase.
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Clear description of the reason (e.g., "Duplicate charge" or "Incorrect content").
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Evidence (screenshots of the duplicate charge, evidence of the incorrect product received).
We will evaluate the application within 3–5 business days and notify you of the result.
7. Method and Timeframe of Refund
Approved refunds will be processed using the same payment method and in the same currency as the purchase. The credit to your account may take an additional 5 to 10 business days, depending on your bank or card issuer's processing times.
8. Alternatives to Refund
Where applicable (e.g., in the case of incorrect content), you can choose between a refund or one of the following alternatives:
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The exchange for the correct product.
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A store credit (coupon) for the amount paid to be redeemed in the future.
9. Chargebacks
Before initiating a chargeback or dispute with your bank, we strongly urge you to contact us first for a faster resolution. If you initiate a chargeback without prior contact, we reserve the right to temporarily suspend access to your account while the dispute is being resolved.
10. Policy Updates
We may update this policy to reflect operational or legal changes. The current version will be the one posted on this page.
