Política de Privacidad.

Privacy Policy

Last updated: October 6, 2026

Welcome to Penetrating Trauma Special O.P.S.

Your privacy is our top priority. This Privacy Policy explains what personal information we collect, how we use and protect it, with whom it may be shared, and the rights you may exercise in relation to your personal data, in accordance with Colombian Law 1581 of 2012 and other applicable data protection regulations.

1. Data Controller:

The entity responsible for the processing of your personal data is PTSO EDUCACION S.A.S. (NIT 902032480), which operates the brand Penetrating Trauma Special O.P.S., with domicile in Cali, Valle del Cauca, Colombia.

2. What Information Do We Collect?

We collect information that is necessary to operate our website, process purchases, provide access to our products, and communicate with our users.

Identification and Contact Information

When you register, make a purchase, contact us, or subscribe to our newsletter, we may collect information such as:

  • First and last name.

  • Email address.

  • Other contact information you voluntarily provide.

Transaction Information

When you purchase an eBook, clinical case, or other digital product, we process your payment through trusted third-party payment providers and e-commerce platforms.

We do not directly collect or store your complete credit card information or other sensitive payment credentials.

We may receive information from payment processors or commerce platforms necessary to confirm and administer your purchase, including:

  • Payment confirmation.

  • Order information.

  • Billing name.

  • Country.

  • Email address.

  • Transaction identifiers.

  • Information necessary to activate and manage access to the purchased content.

Browsing Data and Cookies

We may use cookies and similar technologies to operate the website, understand how visitors interact with it, improve functionality, and measure performance.

These technologies may include:

  • Essential Cookies: Required for the website to function properly, including account access, login functionality, shopping cart operation, and checkout processes.

  • Analytics Cookies: Used to understand how visitors interact with our website, identify frequently visited pages, analyse website traffic, and improve the user experience.

  • Other Cookies or Similar Technologies: Where applicable, these may be used for functionality, performance, or marketing purposes in accordance with your consent and applicable law.

You may manage or turn off cookies through your browser settings and, where available, through the cookie preference tools provided on our website.

Please note that disabling certain essential cookies may affect website functionality.

2A. Mobile Application:


Our mobile application (PTSO) allows users to access the clinical cases they have obtained. When you use the app, we and our content platform provider (Kotobee) may process:
- Account information: email address and password (stored in encrypted form).
- Usage and progress information: chapters or cases opened, reading progress, and answers to interactive questions, used to resume your progress and improve our educational content.
- Device information: device type, operating system and app version, used for technical support and security.
- Push notification identifiers, only if you allow notifications, used to announce new cases.
The app does not display third-party advertising, does not process payments, and does not access your contacts, location, camera or microphone.

3. How Do We Use Your Information?

We may use your personal information for the following purposes:

  • To process your purchases and manage access to the eBook, clinical cases, and other digital content.

  • To create and administer your user account.

  • To communicate with you regarding your account, purchases, access, important product updates, and technical support requests.

  • To provide customer service and respond to inquiries.

  • To send educational content, news, promotional communications, or marketing materials where you have provided the required consent.

  • To analyse and improve the performance, security, functionality, and usability of our website and digital products.

  • To prevent fraud, misuse, unauthorised access, and other security-related incidents.

  • To comply with applicable legal, accounting, tax, regulatory, and governmental obligations.

4. With Whom Do We Share Your Information?

We do not sell, rent, or disclose your personal information to third parties for their independent marketing purposes.

We may share personal information only when reasonably necessary with service providers that assist us in operating our business and providing the Service, including:

  • Payment processors and payment gateways used to process transactions securely.

  • E-commerce and hosting platforms, such as Shopify and other technology providers used to operate our store, website, and digital products.

  • Digital content and access-management platforms used to provide and administer access to purchased content.

  • Email and communications platforms used to send transactional messages, support communications, or marketing communications where permitted.

  • Analytics providers, such as Google Analytics or similar services, used to understand website traffic and user interactions.

  • Professional advisers and technical service providers where reasonably necessary to operate, secure, or maintain our services.

  • Governmental, regulatory, judicial, or law-enforcement authorities where disclosure is required by applicable law, legal process, court order, or competent authority.

Service providers that process personal information on our behalf are expected to use that information only for the purposes necessary to provide their services and in accordance with applicable privacy and data protection requirements.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including while you maintain an active account or continue to have access to our digital products.

Certain information may be retained for an additional period where necessary to:

  • Comply with accounting, tax, contractual, regulatory, or legal obligations.

  • Maintain transaction and purchase records.

  • Prevent fraud or misuse.

  • Resolve disputes.

  • Establish, exercise, or defend legal claims.

Once personal information is no longer needed for these purposes, we will delete it, anonymise it, or otherwise handle it in accordance with applicable law.

6. Your Data Protection Rights

In accordance with Colombian Law 1581 of 2012 and other applicable data protection regulations, you may have the right to:

  • Access: Request information regarding the personal data we hold about you.

  • Update and Correct: Request the correction or updating of information that is inaccurate, incomplete, or outdated.

  • Request Deletion: Request the deletion of your personal information where legally permitted and where we are not required to retain it.

  • Withdraw Consent: Withdraw your consent to certain processing activities based on consent.

  • Object or Restrict Certain Processing: Request that your personal information not be used for certain purposes, including direct marketing, where applicable.

  • Submit Complaints or Inquiries: Contact us about how we process your personal information.

  • Account Deletion: You can delete your account at any time from within the app (account settings). You may also request deletion of your account and associated data by writing to specialops@penetratingtrauma.org from the email address linked to your account. We will process the request within 15 business days, except for information we are legally required to retain (for example, purchase records for tax purposes).

To exercise any of these rights, please get in touch with us at:

specialops@penetratingtrauma.org

We may request reasonable information to verify your identity before processing a privacy-related request.

The exercise of certain rights may be limited by applicable law, including circumstances in which we are legally required to retain specific information.

7. Data Security

We are committed to protecting your personal information and use reasonable technical, administrative, and organisational safeguards designed to prevent unauthorised access, loss, alteration, misuse, disclosure, or destruction of personal data.

However, no method of electronic transmission or storage can guarantee absolute security. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee that unauthorised access or security incidents will never occur.

8. International Data Processing

Some of our service providers, technology platforms, payment processors, analytics providers, or hosting services may operate or process information outside Colombia.

When we transfer or process personal information internationally, we seek to use service providers and mechanisms consistent with applicable data protection requirements.

9. Children's Privacy

Our products are primarily intended for healthcare professionals, students, trainees, and other individuals engaged in medical or healthcare education.

We do not knowingly collect personal information from children in circumstances where applicable law requires parental or legal authorisation.

If we become aware that we have inappropriately collected personal information from a minor, we will take reasonable steps to review and, where appropriate, delete that information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, technological, operational, or business changes.

We will always publish the most current version on this page and include the applicable "Last updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy, the processing of your personal information, or the exercise of your data protection rights, please get in touch with us at:

PTSO EDUCACION S.A.S

Email: specialops@penetratingtrauma.org