Last updated: May 29, 2026

Refund Policy

This Refund Policy applies to all purchases made through the Penetrating Trauma SPECIAL O.P.S. Shopify store.

1. General Principle: Nature of the Product and Waiver of the Right of Withdrawal

We provide digital content, including interactive eBooks and clinical case studies, with immediate access upon purchase.

Because our digital products are intangible and consumable, our general policy is that refunds are not available once the purchased content has been activated or accessed.

By completing a purchase and proceeding with activation or first access to the content, the user expressly agrees to the immediate provision of the digital service and acknowledges and accepts the waiver or loss of any applicable right of withdrawal or cancellation, as provided in Clause 10 of our Terms and Conditions.

2. Time Limit for Requesting an Exception

Submit any refund request based on one of the exceptions listed below within 10 calendar days of the purchase date.

3. Circumstances Eligible for a Refund

Refunds will only be considered in the following objectively verifiable circumstances:

• Duplicate charge: If you were charged two or more times for the same product in connection with the same purchase.

• Incorrect content: If you were granted access to a product that is materially different from the product you purchased (for example, you purchased Product A but received access to Product B).

4. Technical Issues — Not an Automatic Basis for Refund

If you experience a persistent technical issue that prevents you from accessing or using the content, and the issue is not attributable to your device, software configuration, internet connection, or other circumstances outside our control, this will not automatically constitute grounds for a refund.

In such circumstances, our primary commitment is to resolve the technical issue. You must:

1. Contact our support team at specialops@penetratingtrauma.org and provide evidence of the issue.

2. Cooperate with any reasonable troubleshooting steps our support team requests, such as using a different browser, clearing your browser cache, or testing another compatible device.

We will consider a refund only if our technical team determines that the product or access system is fundamentally defective and that we cannot provide access due to a failure attributable to us.

5. Circumstances Expressly Not Eligible for a Refund

Refunds will not be issued in the following circumstances:

• Content has already been activated, accessed, or consumed. Our systems may record the date and time of first access.

• Subjective dissatisfaction with the content, style, level of detail, educational approach, or format after accessing or using the product.

• Price changes after purchase, expired promotional codes, or promotional offers not applied at the time of payment.

• Purchases made through unauthorised third parties or unofficial sales channels.

6. How to Request a Refund

If your situation falls within one of the exceptions described in Section 3, contact us at specialops@penetratingtrauma.org or use the contact form on our website. Please include “Refund Request” in the subject line.

Your request must include:

• Your order number, purchase date, and the email address associated with the purchase.

• A clear description of the reason for the request, such as “Duplicate Charge” or “Incorrect Content.”

• Supporting evidence, such as screenshots showing the duplicate charge or evidence demonstrating that the incorrect product was provided.

We will review your request within 3–5 business days and notify you of the outcome.

7. Refund Method and Processing Time

We will process approved refunds using the same payment method and currency as the original purchase.

Once we process the refund, it may take an additional 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment service provider.

8. Alternatives to a Refund

Where appropriate, including in cases involving incorrect content, you may choose a refund or one of the following alternatives:

• Replacement with the correct product.

• Store credit in the form of a coupon or credit equivalent to the amount paid, which you may redeem toward a future purchase.

9. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank, card issuer, or payment provider, we strongly encourage you to contact us first so we can try to resolve the matter promptly.

If you initiate a chargeback or payment dispute, we reserve the right to temporarily suspend access to the account or disputed content while we review and resolve the matter.

10. Updates to this Policy

We may update this Refund Policy from time to time to reflect operational, regulatory, or legal changes.

The version currently published on this page will constitute the applicable version of the Refund Policy.